Showing posts with label support. Show all posts
Showing posts with label support. Show all posts

Friday, 11 April 2008

Back to juggling...

At the moment there are so many different things happening.

Tuesday, the project will be at the JISC Conference 2008. Where I will be demonstrating on the OSS-Watch demonstrator stand. I need to set-up some time to prepare a laptop and ensure that there is enough data in the database to provide a meaning full demonstration.

At the same time there are element of the IMS awards that I need to prepare for. I intend to develop a series of small videos of the software that can be re used else where. There are also the posters which we would like to take.

This is all on top of trying to support all the other institutions who are adopting WebPA and keeping up to date with what stages of use they are at.

In addition to all this I need to find some time to actually sit and do some more coding. This however, may be delayed for a while and I will try and block a time for some intensive coding. Until then I will continue to fix all the problems, but not code any new major feature.

Tuesday, 29 January 2008

What more can you want from a community member?

As some will know WebPA has been around in a number of guises (although only available at Loughborough University), but the original concept came from an academic called Peter Willmot.

Peter has stuck with the WebPA tool from the beginning and has been one of the best supporters for future development. As a supporter Peter has contributed vastly to inclusion of new features to WebPA over the year. Since becoming a JISC funded open source project, Peters status within the project community has slowly changed. Now I would confidently say that he is one of the main evangelists for the project.

Within the role of evangelist for the project Peter has spoken across the world about WebPA and over the years has created a number of contacts. Recently this has paid off for the project. One of Peters contacts in Australia - Lydia Kavanagh from the University of Queensland and her team have successfully installed a copy of WebPA and are intending to begin using the tool over the coming weeks. Hopefully I will be able to let you know more as this new community relation ship builds.

However, the real message should be that if you can develop a community member from a user to an evangelist then there is no stopping how far you can go. For the project this is a mammoth step out side the funding remit, but a giant leap in moving towards being a sustainable project. Not bad really for a little project I joined just over a year ago.

Monday, 8 October 2007

Getting there slowly

I am in the process at the moment of supporting a number of institutions with their own installations of WebPA.

The first institution is well on their way to getting the installation complete. However, I am not to clear on what version/revision of WebPA they are using, so supporting any queries that come in is interesting, as I can not tell if I have previously fixed the problem.

The others are also on their way to getting an installation, which is really exciting. But again, the issues that come through the door are always directed to me, rather than through the WebPAsourceforge area . This leaves me to add the information to the trackers myself. At the moment this is okay, as there are not to many requests. I am encouraging the users to use the sourceforge system, so every time I email back with the solution I endeavor to include tracking information, as well in, the hope that at some point they will use the system.

The other major success that has occurred over the weekend is the number of downloads of WebPA we have had. I released a version of WebPA as a download on Friday 5 October, since then we have had five downloads. To me this is good going, but only time will tell if it is a success.